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FAQs
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WHAT PAYMENT TYPES DO YOU ACCEPTED?We accept the following payment methods: VISA MasterCard Discover Amex ApplePay PayPal 818 Swim Gift Cards Enjoy Now. Pay Later. Afterpay
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HOW DO I CARE FOR MY 818 SWIM SUIT?To keep your 818 Swim suit in the best condition, please check out our recommend care instructions: For best results wash your suit in fresh cold water with a gentle cleanser or detergent. Using a small cap full of soap gently work through your suit and make sure to rinse thoroughly in cold water until all soap is gone and water rinses clear. Lay your suit flat on a towel in a shady place outside. *Remember to never ring out the fabric or hang it using clamps of any short, which can cause damage to the suit. Make sure your suit is completely dry before putting away. Please DO NOT wash your 818 Swim suit in the washing machine! Water temps in washing machines are hard to regulate and the over working of the fabric will damage your suit. Sunscreen, tanning lotion, chlorine, and hot tubs, may cause extreme damage to your 818 Swim suits, so we recommend to be cautious of these things. *In addition, any rough surface can cause pulling and snagging of the delicate fabrics.
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IS 818 SWIM AVAILABLE IN STORES?Currently 818 Swim is only sold online, while supplies last.
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WHEN WILL SOLD OUT ITEMS BE RESTOCKED?If a style you're interested in is out of stock, please reach out to Hello@shop818swim.com to find out if we are restocking.
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DO YOU HAVE A PHONE NUMBER?Unfortunately, we're not able to offer phone support at this time. Please feel free to email us at Hello@shop818swim.com we will get back to you in 24-48 hours.
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WHAT SIZE AM I?Here are our size suggestions based on your typical US clothing sizes and the corresponding size you should order. You can view our complete fit guide here. *Our suits run a little small so we do suggest sizing up if you are in between sizes. U.S. Sizes: 0 -> XS 2 -> S 4-6 -> M 6-8-> L 8-10 -> XL U.S. Cup Size: 32 -> XS 34 -> S 36 -> M 38 -> L 40 -> XL
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CAN I TALK TO AN 818 SWIM FIT EXPERT?For general answers to fit questions, please refer to our fit guide, which can be found here. Here are our size suggestions based on your typical US clothing sizes and the corresponding size you should order: 0 -> XS 2 -> S 4-6 -> M 6-8-> L 8-10 -> XL For all other fit questions, please contact us here and one of our fit experts will get back to you within 24-48 Hrs. *Please allow 24-48 business hours for one of our customer service reps to review and respond to your inquiry and we'll get back to you as quickly as we can! If you do not receive an automated email when sending in your inquiry our team has not received your email. If you have sent an email and you have not received a response, please be sure to check your junk/spam folders.
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CAN YOU TELL ME MORE ABOUT 818 SWIMSUIT MATERIALS AND CONSTRUCTION?-At 818 Swim we believe in transparency, exceeding minimum labor standards and adding value to our community & environment. -That's why almost all of our 818 Swim products are made using recycled fabrics from Italian ECONYL yarns and all of our prints are made using eco-ink. -& all of our 818 Swim suits ship with reusable cotton bags, in recycled mailers. Fabric: -ECONYL - 78% Recycled Polyamide, 22% Elastane – 190 g/m² Recycled. Flat matte. Super-soft & rich hand feel. *Our suits are designed in Los Angeles and constructed in Bali. At 818 Swim, our swimsuits are manufactured in a zero waste facility, that is runs on solar and donates 10 cents from every bikini made to help clean up the ocean and support local business education for women in Bali, Indonesia.
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WHAT IS THE LIFESPAN OF AN 818 SWIM SUIT?On average, traditional swimsuits can last more than one summer – but only if you take care of them. The same goes for 818 Swim suits, if you hand wash, air dry and store your bathing suits properly when not in use, they will hold their shape for longer and won’t sag or wear out before the seasons change. Proper care will keep your 818 Swim suits looking fresh for years to come!
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DO YOU HAVE A REWARDS OR REFERRAL PROGRAM?Unfortunately, at this time we do not have a rewards or referral program. However, we do offer exclusive access to the new collections, sneak peaks and special discounts, when you join out 818 Swim Squad.
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CAN I ORDER A DIFFERENT SIZE FOR MY TOP AND BOTTOM?Since 818 Swim is a self funded small boutique swimwear company, at this time we only offer our swimsuits as a set. As we grow our brand we will be able to offer a larger range of sizes and also allow our suits to be purchased as separates. Thanks for your understanding.
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DO YOU CARRY PLUS SIZES?Unfortunately, since we are a self funded small boutique swimwear line, our size options are limited. We plan to expand our size ranges to accommodate all shapes and sizes in the near future. Thanks so much for your understanding.
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WHAT IS YOUR RETURN POLICY?818 Swim offers returns on all full price merchandise for U.S. customers who initiate returns within 14 days of the delivery date. Please note there is a restocking fee of $10 that will be deducted from your refund. 818 Swim accepts International returns. All fees are the responsibility of the customer. Please send international returns directly to: Attn: 818 Swim 31133 Via Colinas Ste 104 Westlake Village, CA 91362 Please ensure any items that you are returning are unworn and unwashed with hygienic liner and tags still attached. 818 Swim reserves the right to refuse returns that do not meet our return requirements.
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HOW DO I EXCHANGE AN ITEM?To initiate an exchange, please click here. Please specify which item(s) you are exchanging and will get back to you with a return label. Please note 818 Swim offers exchanges only on different colors or sizes on the original style(s) purchased. If you would like to purchase a new style, a new order must be placed. 818 Swim does not offer exchanges on international orders.
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HOW DO I RETURN AN ITEM?To initiate a return, please click here. Please specify which item(s) you are returning and we will get back to you in 24-48 with the next steps and your return label. Once your return is prepared, you can drop it off at any USPS location or leave it with your mailman. All returns are shipped back to our warehouse via USPS Ground which is located in Los Angeles.
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HOW SOON WILL I GET MY REFUND?Please allow 1-2 weeks for your return to arrive at our warehouse located in Los Angeles. Once your return is delivered, please allow 2-3 business days for us to inspect and process the return. Once your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on your original form of payment
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CAN I CHANGE/CANCEL MY ORDER?If you have made a mistake on your order and you need to change a size or any other order details, please email our customer service team at Hello@shop818swim.com and include your order number and issue. Please allow 24-48 hours for someone to get back to you. *We will try and accommodate your request to the best of our ability.
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HOW LONG BEFORE MY ORDER SHIPS?Please allow 3-7 business days for your order to be processed and shipped from our warehouse in Los Angeles, CA (this excludes expedited orders). * Once your order has shipped, you will receive an email notification with tracking and an estimated delivery date
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DO YOU SHIP INTERNATIONALLY?Yes! We've partnered with FedEx Cross Border to fulfill all international orders.
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IF I'M LOCATED INTERNATIONALLY HOW MUCH WILL SHIPPING COST?We ship all international packages via FedEx International. The shipping cost will vary depending on your location. Once you have entered in your location through our checkout page, the shipping fee will be displayed with any custom and duty tax prior to finalizing your order. Due to your location, shipping fees vary.
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IF I'M AN INTERNATIONAL CUSTOMER, WHEN WILL MY ORDER ARRIVE?Once your order has been shipped, we ask for 10-30 business days for delivery. Please note, packages are subject to carrier delays and all international packages will incur taxes by their local government.
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IF I REFUSE AN INTERNATIONAL PACKAGE, WILL I RECEIVE A REFUND?OH NO! We're so sorry to hear you have refused your package! Once our team has received your returned package, we will process a refund for the items, minus the shipping fee & $10 restocking fee.
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DO YOU SHIP TO UK? IF SO, HOW WILL ORDERS TO UK SHIP?Yes, we ship to the UK. To get your order to you, we've partnered with FedEx and they will be the shipping method for all orders to the UK.
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