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RETURNS + EXCHANGES
RETURN POLICY
818 Swim offers returns on all full price merchandise for U.S. customers within 14 days of the delivery date.
*Please note there is a restocking fee of $10 that will be deducted from your refund.
Please ensure any items that you are returning are unworn and unwashed with tags still attached. 818 Swim reserves the right to refuse returns that do not meet our return requirements.
To initiate a return, please click here. Please specify which item(s) you are returning and we will provide you with a USPS return label and packaging instructions based on your order size label.
Once your return is prepared, you can drop it at any USPS location or leave it with your mailman. All returns are shipped back to our warehouse via USPS to our warehouse in Los Angeles, CA. Please allow 3-5 business days for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from.
Once your return is delivered, please allow 2-3 business days for us to inspect and process the return. Once your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on your original form of payment.
INTERNATIONAL RETURNS
818 Swim accepts International returns. All fees are the responsibility of the customer.
To initiate an international return, please start your process here. Please specify which item(s) you are returning and we will provide you with a FedEx return shipping label.
Once our warehouse receives your return and items have been quality checked, we will issue your refund.
EXCHANGES
818 Swim offers exchanges only on different colors or sizes on the original style(s) purchased. If you would like to purchase a new style, a new order must be placed. There is no return shipping or restocking fee for exchanges.
To initiate an exchange, please click here.
Please specify which item(s) you are exchanging and will be able to print a USPS return label.
Once your exchange / return is prepared, you can drop it at any USPS location or leave it with your mailman. All returns are shipped back to our warehouse via USPS to our warehouse in Los Angeles. Please allow 1-2 weeks for your return or exchange to arrive at our warehouse.
Delivery dates may vary depending on where you are shipping your return from.
818 Swim reserves the right to refuse returns that do not meet our exchange requirements.
INTERNATIONAL EXCHANGES
818 Swim does not offer exchanges on International orders.
FINAL SALE
All items marked "final sale" may not be returned or exchanged.
PRICE ADJUSTMENTS
818 Swim does not offer price adjustments at this time.
If you have any questions or concerns, please contact us at Hello@shop818swim.com
COMMON RETURNS QUESTIONS
IS IT EASY TO RETURN ITEMS?
Once your return is authorized, you'll receive step-by-step instructions and a USPS shipping label via email to print and use to send back your return.
HOW SOON WILL I GET MY REFUND?
Please allow 3-5 business days for your return to be delivered to our warehouse. Once received, please allow 2-3 business days for your return to be inspected and processed. Once your refund is processed, please allow 3-5 business days for your refund to post to your original form of payment. Please note a restocking fee of $10 will be deducted from your refund.
WHAT ITEMS ARE RETURNABLE?
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Items returned within 30 days of the delivery date
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Items with original tags attached
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Items that are unworn and unwashed
WHAT ITEMS ARE NON-REFUNDABLE?
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Items marked as final sale
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Free gifts or promotional items with retail value
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Original shipping charges
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